Troubleshooting Common DSL Problems
	Operating System(s): Win95/98, 2K, XP  Application: DSL

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Troubleshooting common DSL problems.

 

How to Troubleshoot common DSL problems

1. DSL IS Down - Not able to Browse or Check Email:
   • If you can Check Email but not open web pages then Internet is up or Vise Versa.
2. Reboot DSL modem (unplug power cord)
   • (All Lights should be Green when it come back up. Can take 1min sometimes.)
3. Reboot DSL Router if your have one (unplug power cord) (
   • Wan Light Should be Green - This is the connection from the DSL Modem to Router)
   • If Multiple Computers are on DSL and one can browse - DSL is Working.
4. Reboot Computer (Start Shutdown)
    
5. Confirm DSL Modem Lights are ON (DSL modem wiring diagram here)
   
   Frame Circuit - Fijitsu Frame Modem - Grey - (Need Picture) -              All Lights on and Green - Modem Ok
   Power Light - If Off then no power or bad modem
   Middle Light (sync)- If Off or Blinking call Verizon to reset circuit
   Right Light - If Off Call Verizon to reset circuit (Need Circuit Number - Same as Phone number)
   
   ATM Circuit - SpeedStream Efficient Networks - Black (Need Picture)
6. All on and Green Blinking - Modem Ok
   If SYS light is off - No Power or Bad Modem
   If Enet light is off the modem does not see customers computer (ethernet is down)
    
7. Call Verizon and have Circuit Reset
   • If Problem Persists keep reading.

    

8. If All Lights are on:
   
   Left Click on Start then Run, then type:command press enter
   
   At Prompt type:c:\ipconfig /all
   
   Microsoft Windows XP [Version 5.1.2600]
   (C) Copyright 1985-2001 Microsoft Corp.
   
   C:\>ipconfig
   
   Windows IP Configuration
   
   
   Ethernet adapter 209.84.125 Nic Card:
   
   Connection-specific DNS Suffix . :
   IP Address. . . . . . . . . . . . : 209.84.125.27 (customers Ip
   Subnet Mask . . . . . . . . . . . : 255.255.255.0 (customers Subnet)
   Default Gateway . . . . . . . . . : 209.84.125.254 (customers Gateway)
   (sometiimes customer will have 2 nic cards and it is ok for the 2nd to say media disconnected)
   Ethernet adapter Wireless Ethernet Card:
   
   
    
9. Confirm the Ip Address, Subnet Mask and Default gateway are correct

   Media State . . . . . . . . . . . : Media disconnected

10. If Media is disconnected
    • Network Cable to Network Card is unplugged
    • Network Card is disabled or bad
    • Network Cable is not plugged into DSL Modem
11. Confirm Dns Server Ips are correct.
12. Ping the following server to see if a response comes back.
    C:\>ping 64.162.116.33
    
    Pinging 64.162.116.33 with 32 bytes of data:
    
    Reply from 64.162.116.33: bytes=32 time=21ms TTL=244
    Reply from 64.162.116.33: bytes=32 time=22ms TTL=244
    
    Ping statistics for 64.162.116.33:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 22ms, Average = 21ms
    Control-C
    ^C
    C:\Documents and Settings\schat>ping 64.162.116.48
    
    Pinging 64.162.116.48 with 32 bytes of data:
    
    Control-C
    ^C
    
     
13. Schat.net Support Techs: Check IPs (IPS Should be in Rodopi under Notes)
      
    
     

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