How to Fix Cannot Send email or Email Relay Error
	Operating System(s): Windows Application: Outlook Express and Outlook

Confirm email client version - Click on Help, About

Click here for Outlook 2003

Outlook Express:
    
    1. Click on Tools, Accounts, Mail Tab
      i. Below will list the mail accounts
      ii. The Default Account is the one outgoing mail (SMTP) will go thru 

    2. Double Click on the default Mail Account

    3. Click on the Server Tab
       i. Make sure that the Outgoing Mail (SMTP) is correct
       ii. If the SMTP is outside of the providers network
           you might need to change it to the local internet providers SMTP
      iii. Test the authentication below first before changing SMTP
    
    4. Check My Server Requires Authentication

   5. Click OK, Close

   6. Test By Clicking Send & Receive
 
   7. Finished
     

Outlook 2003:

  1. Open Outlook 2003

   2. Click on Tools, Email Accounts

   3. Dot View or Change Existing Email Accounts

   4. Click Next, Double Click Default mail Account

   5. Click More Setting (Lower Right)

   6. Click Outgoing Server Tab

   7.  Check My Outgoing server (SMTP) requires authentication

   8. Dot Log on to incoming mail server before sending mail

   9. Click OK, Click Test

   10. If you still cannot send email then change the SMTP Server to your
         Internet provider and have the internetprovider setup an email address.
        i. Put the email address info in the Outgoing Server Tab by
           Clicking on Log On Using

    11. Finished

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