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Q:. Why does my email server setting change to "localhost" and the user field to "username/popserver name"?

A:
When using certain email client programs, PC-cillin 2000 changes the POP or Post Office Protocol server settings to "localhost" and the username field or box to "username/pop server name".

This issue has been reported for the following email clients:
    • Microsoft Outlook 2000
    • Microsoft Outlook Express
    • Netscape Messenger

After the changes have been made, the user receives an error message when attempting to check or send email messages.

 
This issue occurs because PC-cillin 2000's POP3 Scan functions like a proxy between the e-mail client and the POP3 server. In order to perform this function, PC-cillin 2000 needs to change the email clients' settings as follows:

POP3 server : "localhost"
Username : "original username/original POP3 server name"
 
      Example:
      If the original POP3 server is "mailserver.com", and the username is "username," the settings will be modified as follows:

      POP3 server : localhost
      Username : username/mailserver.com

Normally, this should not create any issues for the user. However, if any issues connecting to your mail server are encountered, Trend Micro recommends the following workarounds:
 
    A. Update PC-cillin
     
        1. In the Windows desktop, open the PC-cillin main program by clicking Start > Programs > Trend PC-cillin 2000 > Trend PC-cillin 2000.

        2. In the menu bar, click File > Update > Update Now.

        3. Select "Update Now From Internet (program and pattern file)", then click "Next".

       
    B. Define the PC-cillin Port

    By default, PC-cillin communicates through port 110 and does not have to be defined in PCC2K95.INI (for Win 95/98/ME) or PCC2KNT.INI (for Win NT Workstation & 2000 Pro). However, the program sometimes fails to recognize that it is supposed to communicate through port 110, and needs to be reconfigured as follows:
     
        1. Go to the Windows folder, which depends on the version of the Windows operating system being used:

        For Windows 95 / 98 / ME : :\Windows
        For Windows NT Workstation & 2000 Pro : :\Winnt

        2. Find the Pcc2K95.ini (for Win 95/98/ME) or Pcc2knt.ini (for Win NT/2KPro) file and open it using a text editor (e.g. Notepad).

        3. Scroll down to the [POP3] section.

        If editing the pcc2knt.ini file, create or add a [POP3] section, which by default, is unavailable or not present in this file.

        4. Under the [POP3] section, add or type the following lines:

        ListenPort=110
        ConnectPort=110

        5. Save the modified Pcc2K95.ini (for Win 95/98/ME) or Pcc2knt.ini (for Win NT/2KPro) file.

        6. Reboot the computer.

        7. Check your email.

        Messages should be received with server setting set to "localhost".

Important
If the issue persists after performing the above workarounds, create a mailtrap.log file using the following procedure:
 
    1. Download the attached mailtrap.log file into the PC-cillin program directory.

    For Win 95/98/ME : C:\Program Files\Trend PC-cillin 2000
    For Win NT/2KPro : C:\Program Files\Trend Micro\PC-cillin 2000

    2. Replicate the POP3 issue by attempting to send or receive emails.

    Note: Check and make sure that PC-cillin's POP3 scan is enabled.

    3. After the error has occured, go to the PC-cillin program directory and check if the file size of mailtrap.log increased.

    Note: The default file size of the attached     mailtrap.log is 0 bytes.

    The file size should change because it records information regarding the POP3Trap activities performed by PC-cillin, including the replicated POP3 issue.

    4. Send the mailtrap.log file to retail@trendmicro.com.ph for further analysis.

    5. Delete the mailtrap.log file on your computer or move it to another directory after completing the previous step.

    This is because this file actively grows in size as PC-cillin continuously monitors POP3Trap activity.

 

 

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