Using Spam & Virus Control
	Operating System(s): All Application: Schat.net Email

1. Periodically, customers who have Spam & Virus Control service will receive an email message called a Virus and Sieve Report. It should look something like the graphic below.
   
   Here you can make sure that legitimate messages haven't been filtered and, if so, release these messages and make sure that the sender is never blocked again. It's important that you check these as they arrive, because messages will only be recoverable for up to 4 days. Maintaining your list of blocked and unblocked senders is an important part of the filtering process, and will help ensure that the spam and virus filter is as accurate as possible.
   
   To recover a message, simply click on the link below 'Recovery', next to the message you'd like to release from quarantine.
   
   
    
2. Clicking on the recovery link will open a web page to let you know if the message has been released. If you want to prevent this sender from being blocked in the future, click on the link to add the sender to your whitelist.
   
   
    
3. If you're using Schat.net's web-based email, you can access blocked emails in your Quarantine section. Here you can Release or Delete messages from quarantine.
   
   
    
4. To further manage your filtering, click on the Settings tab. From here, you'll be able change settings for both anti-spam and anti-virus filtering, adjust the frequency of your Sieve Report, and add/remove senders from/to your Blacklist and Whitelist.
   
   

Still having problems?
Contact our friendly support team via email at: support@schat.net or phone us at (760) 873-4377. Our Support hours are 9:00am to 6:00pm Monday through Friday, and from 10:00 am to 5:00pm on Saturday. Closed Sunday